Founded in November 1990, the Curaçao and Bonaire Insurance Association (CBIA) represents all licensed insurance companies operating in Curaçao and Bonaire

CBIA acts as the official industry body, recognized for its legal capacity and broad representation. We work to enhance the accessibility, quality, and reputation of the insurance sector for consumers, intermediaries, and insurers alike.

CBIA plays a vital role in the insurance ecosystem by:

• Representing its members in policy discussions with government, regulators, and other stakeholders
• Monitoring sector developments and providing timely responses to industry challenges
• Coordinating interests across various insurance branches (life, non-life, health)
• Maintaining open dialogue and collaboration with regulators, consumer organizations, and international associations
• Supporting self-regulation, ethical standards, and sector stability

By facilitating consultation, knowledge-sharing, and advocacy, CBIA helps shape a professional and resilient insurance market in Curaçao and Bonaire

CBIA is dedicated to promoting the collective interests of its members and advancing a strong, trusted insurance sector. We pursue this mission by:

• Fostering public confidence in and respect for the insurance industry
• Representing members’ interests to government, the regulator, and external partners
• Promoting efficiency, structure, and good governance within the sector
• Encouraging education and training in all aspects of insurance
• Acting as a responsible corporate citizen
• Maintaining the good reputation of the insurance industry on Curaçao and Bonaire

These goals are anchored in Article 4 and 5 of our statutes and guide all our activities and partnerships.

To foster a resilient, trusted, and innovative insurance industry in the Caribbean — one that protects individuals, businesses, and communities by promoting sustainable development, forward-looking solutions, and equitable access to financial protection for all.

This vision reflects CBIA’s commitment to:

• Resilience in the face of regional risks such as natural disasters
• Trust and transparency as foundations of public confidence
• Innovation in products and services tailored to Caribbean realities
• Sustainability across social, environmental, and financial dimensions
• Inclusivity, ensuring no one is left behind in access to insurance

Promoting Responsible, Transparent and Customer-Focused Insurance Practices

Together with its members, the Curaçao & Bonaire Insurance Association (CBIA) seeks to promote the following standards of conduct as a foundation for responsible and customer-focused insurance practice in Curaçao and Bonaire. These principles reflect our commitment to professionalism, transparency, and the fair treatment of policyholders.

1. Professionalism and Expertise
   – We ensure that our employees have the necessary training, knowledge, and experience to perform their duties competently.
   -We uphold high standards of ethics, accountability, and compliance in all aspects of our operations.
2. Clarity and Transparency
   – We offer products and services that are easy to understand.
   – Our application forms provide clear and accurate information about coverage, exclusions, and what is required from the customer.
   – We explain why it is important that customers provide complete, correct, and up-to-date information.
3. Responsible Information Practices
   – We request only the information and documentation relevant to assessing an application.
   – We handle all customer data with care, confidentiality, and in line with legal requirements.
   – We clearly explain how customer information is used and protected.
4. Fair and Transparent Pricing
   – We ensure that the structure of our prices is understandable to the customer.
   – We maintain transparency throughout the underwriting and acceptance process.
5. Claims Handling with Care
   – We are open and transparent during the entire claims process, and we aim to resolve claims promptly and fairly.
   – We explain any decision not to pay a claim in clear and understandable terms.
   – We ensure that each customer receives a policy document and applicable conditions.
6. Communication and Collaboration
   – We recognize our responsibility to keep customers informed throughout the insurance relationship.
   – We work together with relevant partners when this benefits the customer.
7. Complaints and Redress
   – We have a clear and accessible complaints procedure for customers.
   – When a complaint cannot be resolved in the customer’s favour, we inform them of the next steps they can take (including escalation to the Insurance Complaints Committee, where applicable).
8. Commitment to the Sector
   – As part of the CBIA community, we strive to maintain a trusted, inclusive, and resilient insurance sector in Curaçao and Bonaire.
   – These principles guide our conduct and reflect our shared goal of putting the customer at the centre of what we do.
   steps he/she can take, when we cannot decide in favour of our customer on a complaint.