Willemstad, March 2025
In March 2025, CBIA hosted a practical and engaging workshop titled “Communication Skills for Dealing with Tension”, aimed at helping insurance employees improve their ability to handle challenging conversations with colleagues or clients.
The workshop focused on essential skills such as:
- Active listening and asking open-ended questions
- Delaying judgment and maintaining composure in difficult moments
- Navigating workplace friction with confidence and clarity
Held over three days with multiple small-group sessions, the workshop welcomed over 100 participants from CBIA member companies. Feedback was overwhelmingly positive, and the event contributed meaningfully to a more communicative and resilient insurance sector.
CBIA remains committed to offering targeted learning opportunities that support both technical knowledge and interpersonal development.
CBIA Members can find the documents in the login section.
